FAQ

Our FAQ’s aim to answer the most common questions from our customers. Can’t find the answer to your question below? Contact us here. We are happy to help!

General

What is your jewellery made of?

All of our silver jewellery is made of solid sterling silver. It is not plated and the silver will not wear off. Some of our sterling silver jewellery has been gold plated and you will always find an accurate description on the product pages.

Different to our sterling silver range, our Milena Zu collection is mainly made from fine brass or steel wire. Some of these pieces have then been plated in silver or 24ct gold and each piece is fully described on the product page.

What is sterling silver?

Sterling silver is 92.5% pure silver and 7.5% other alloy, usually copper. 100% pure silver is too soft to use for jewellery. Instead pure silver is combined with another metal and this combination, or alloy as it is called, is what we know as sterling silver. This is strong enough to use for jewellery and the silver does not loose any of its beautiful qualities. Sterling silver is sometimes referred to as 925 silver and is often stamped with ‘925’ on the back or on the inside.

Nickel has been known to be used in the alloy of sterling silver, but as it may cause allergic reactions, it is rarely used anymore. All of our jewellery at Crowded Silver is nickel-free, so no need to worry.

How can I contact Crowded Silver?

Get in contact with us by simply emailing info@crowdedsilver.com.au or calling us directly on 0412 218 692. We are happy to answer any questions and assist you with any enquiries.

What currency are you using?

You can choose to view prices in either AUD, EUR or USD and you will find the currency selection in the top navigation bar. Simply change the currency to what suits you when browsing through our pages.

When you go through to checkout, the currency will revert back to Australian dollars as you will always be charged in AUD.

The currency conversion rate used by the payment provider, such as your bank or PayPal, may differ very slightly to the rate used on our site. The payment provider will receive your order from Crowded Silver in AUD and then convert at their own exchange rate. This is not under the control of Crowded Silver, so please use our EUR and USD prices as a guideline only.

Can you do gift wrapping?

Yes, Crowded Silver offers gift wrapping on your items for an additional cost. You can add gift wrapping to your purchase whilst on the product page or in your shopping cart before checkout. For more information on our gift-wrapping services, please click here.

Payment Methods

Do you have Buy Now, Pay Later available?

We offer Zip Pay as a payment option for all our customers in Australia. Learn more about Zip Pay and its benefits here.

What payment methods are accepted?

Our Australian customers can pay with their credit card and we accept Visa, Mastercard and Amex. We also offer payment via Paypal or direct bank transfer. If you choose direct bank transfer, the bank details will be on your order confirmation. ZipPay, a Buy Now Pay Later option, is also available to our Australian customers.

For international customers, we offer credit card and PayPal payment. For more information on our payment options, click here.

Shipping

How long will my order take to be shipped?

We aim to ship all orders 1-2 business days after payment has been confirmed.

How will my order be shipped?

If you’re located in Australia, all parcels are sent with Express Post and delivery times are normally between 1-3 business days. We also offer free express shipping on orders over $150 Australia-wide.

If you’re purchasing from overseas, you will have the choice of standard or express delivery and delivery times can vary from 5 -20 days depending on shipping method and location.

Please note that because of COVID-19, shipping times may be longer than expected and we ask that you please have patience in these cases.

For more information, see our shipping page.

Can I track my order online?

You will always be provided a tracking number and we recommend you keep an eye on the tracking yourself. We will not be checking the tracking, but we are always here to assist if there are delivery issues.

Do you ship overseas?

Yes, we ship to most countries. Enter your country in the Checkout and it will provide you with shipping options. If none are provided, please contact us as we may be able to assist you directly.

For further information on international shipping and delivery, please go to our international customer page.

My order

Do you have everything in stock?

Yes we do. All jewellery is shipped from our office and nothing is dropshipped. This way we can ensure that every piece meet our high quality standards.

An item may be temporarily sold out and if so, it will tell you on the product page and you won’t be able to proceed with the purchase. You are always welcome to contact us to find out when it is expected back in stock and we will email you once we have it.

Occasionally we allow backorders. This is only when we know new pieces are arriving soon (usually within a week) and it will clearly say on the product page that it is a backorder.

Can I return an item?

We accept returns up to 14 days from your receipt of the jewellery. If you buy it as a present, let us know and we can extend the return period. Christmas presents will have an extended return period until the end of January.

Items must not have been worn and be as new and we recommend you click here for more details on our return policy.

What is your refund policy?

Once your item has been successfully returned, Crowded Silver can offer you a refund by way of original payment, exchange or online gift voucher.

What should I do if my item is damaged?

We take great care with our quality control and also with the way our jewellery is shipped. Should you have received a faulty or damaged item from us, we sincerely apologise. Please contact us straight away and we will work with you to get the best solution.

A jewellery piece is a delicate item irrespective of how well made it is. Treat your jewellery with gentle hands and avoid bending or forcing locks….and you will be able to enjoy your new jewellery for many years.

Care

How should I care for my jewellery?

All jewellery pieces are delicate items and should be treated with appreciation and gentle hands. We recommend storing your silver jewellery in small zip lock plastic bags with the air squeezed out. This prevents the silver from tarnishing, ie going dark. This will also prevent the jewellery from being scratched during storage.

Avoid contact with chemicals such as perfumes and hairsprays…so follow the rule of First off, Last On. See our Silver Care page for further recommendations on how to maintain and care for your jewellery.

How should I clean my jewellery?

Your silver jewellery can be gently cleaned with soapy water to get rid of eg oils. Dap dry only to avoid scratching. Tarnish can be removed by using a special silver cleaning cloth. These can easily be found in most department stores. Small containers with silver dip solutions are also available and a 5 second dip will leave your piece free of tarnish and beautiful and sparkling again. For further care tips, please see our Silver Care page.

Our Milena Zu range of jewellery is fine wire jewellery often plated with silver or gold and oxidised. These pieces cannot be cleaned with silver cloth because of the plating. Silver dip solutions are not recommended as it will remove any of the deliberate oxidation.

Can I engrave my jewellery?

Some jewellery may be engraved. However, we are not able to organise this and cannot take liability for any engraving damages or whether a piece is deemed suitable or not for engraving.