Orders will be shipped 1-2 business days after payment has been confirmed and we will confirm shipment to you with an email.
All parcels both to Australia and overseas require a signature for delivery and you need to give us an address where someone will be available to sign for the parcel, e.g. your work address. If you are not able to sign, the courier will leave a card and you can pick up the parcel at a designated post office.
Shipping within Australia
Australia Express Post: 1-3 business days, price $10.
All domestic orders over $175 will have free shipping.
Shipping outside Australia
Australia Post International Standard: 6+ business days, price from AU$22 depending on location.
Australia Post International Express: 2-4 business days between major metro areas, price from AU$26 depending on location.
The cost for overseas shipping will be calculated in the Checkout when you've entered your shipping destination.
We ship worldwide and the delivery times depend on the destination and time of year and are unfortunately out of our control. Parcels may also be held briefly by Customs in the receiving country pending clearance and this is also out of our control.
INTERNATIONAL SHIPPING....when gifting someone overseas
Do you want us to ship to a different country to where you live? Not a problem. During checkout, just fill in the shipping address with the address we are sending to as opposed to your own billing address.
This may affect your payment options depending on where you are. Some countries have fraud prevention laws which prevent payment merchants such as eg PayPal from processing an order with a shipping country different to where you live. There are ways around it though.
If you live in Australia and wish us to ship overseas for you, then please choose either credit card payment or bank transfer as your payment method in the checkout.
If you live outside Australia, you can go through PayPal. The laws of your country will determine whether you are able to complete your purchase through PayPal on our site. If PayPal rejects it, don’t worry, we can instead send you a PayPal invoice.
INTERNATIONAL CUSTOMS CLEARANCE
All items shipped outside of Australia may be subject to duties and taxes in the destination country and these will be payable by you. As countries have different rules, we suggest you check with our local Customs office beforehand and should you refuse to pay any costs associated with the import and the parcel is returned to us at a cost, we reserve the right to deduct this cost from your refund. As overseas parcels may be subject to Customs inspections, this may cause a delay in delivery but unfortunately this is out of our hands.